Logan auto service – Do I need a dealer to service my car?

You might have noticed that there are a number of car dealerships and mechanical auto shops in Logan. Auto services are a necessary part of car ownership – it helps keep your car roadworthy and safe.

Quite often though, at Steve Sorenson Mechanical (we are a Browns Plains car service auto shop), a customer asks us whether we can service their car for them - or do they have to return to the dealership.

WHAT THE LAW SAYS ABOUT YOUR WARRANTY
In essence you don’t have to return to the dealership for your car services – any qualified mechanic can service your car.
The law that governs this choice is the Competition and Consumer Act 2010, which in layman’s terms states that a car manufacturer cannot void your warranty if you choose to go to an independent mechanic.

So the choice of where you have your car serviced is up to you. There are a few points that you should consider though, when deciding who to go to.

MAKING THE DECISION

One thing to consider is the use of original equipment (OE) parts. Whilst many non-genuine parts can be cheaper to buy (not all OE parts are more expensive), if your car is still in the new car warranty period and a part fails – then you could have a problem on your hands.

The problem is in deciding who is liable for the part failing and any subsequent damage to the car – the car or the parts manufacturer? If you use genuine parts however, then it is more difficult for the car manufacturer to reject your claim against them.

This is also good practice, even if your car is out of the new service warranty period – as any failures due to genuine parts need to be addressed by the car manufacturer.

At Steve Sorenson Mechanical, we are proud of our reputation in Logan. Auto services are one of core business practices and we take great care ensuring your vehicle is serviced well and correctly.

We are located in the Logan area – right in the heart of Browns Plains. Car services help to keep your car safe and roadworthy – call us on 07 38092711 to book your car in for a service or fill in our enquiry form.
 

How to Find the Right Local Mechanic

Finding a decent mechanic can be difficult because there are so many choices available. Do you listen to your friend who swears by their mechanic? Or do you use search engines and read reviews? Or maybe you prefer to find a mechanic who specialises in your particular brand of car? Choosing the right auto mechanic service centre for you and your car can be a tough decision. However, using a combination of different methods can help you to find the best mechanic for your needs.

Asking friends and family who live in the local area can be a good first place to start when finding a new mechanic. They may be able to recommend a reputable establishment where you can take your car. Mechanics service cars daily but that doesn’t mean that they are all equally able to satisfy your needs as a car owner. You should use a variety of methods to ensure you will be happy with your choice.

Reading online customer reviews and testimonials will give you a wider range of opinions on local businesses, such as Logan auto service centres and mechanics. These reviews should provide you with a decent overview of customer satisfaction, however when reading these reviews it is important to remember that everybody has different standards and therefore their opinions may be biased.

Affiliations with professional associations such as MTA and RACQ can provide insight into whether an auto mechanic service centre is up to a decent level of standards. These companies regularly check on the business practises and the credentials of the employees that work at the car mechanic service centres.

Lastly, check whether the mechanics have won awards in the past (particularly recently), such as the Quest Business Achiever Awards.

Once you’ve narrowed down your preferences, you need to compare value for money, range of services, customer service and location. You will need to rank these in order of preference because different mechanical centres will have different standards in each of these areas. 

Large, chain service centres will have set costs for different services and products and will have dedicated customer service staff, whereas smaller centres will usually have lower costs and do “package deals” but wont necessarily have a dedicated customer service person in store.

For a fantastic Logan auto service and repair shop that ticks all of the boxes above, give Steve Sorenson Mechanical a call on (07) 3809 2711 or visit their website at www.stevesorensenmechanical.com.au

Customer Satisfaction Drives Success

One of the best things any motorist can do is develop a good relationship with their mechanic. When you want to get the most out of your car, forming a great relationship with an auto shop and mechanic you can trust will help give you peace of mind and extend the life of your vehicle. 

The team at Logan auto service shop Steve Sorensen Mechanical understands this. They know that the modern motorist who is often pressed for time needs a one-stop-shop for car services and auto repairs that they can rely on. Reliable, trustworthy and professional workmanship combined with a strong customer focus has made this Logan auto repair business the preferred choice for local motorists for more than 20 years.

At Steve Sorensen Mechanical, you can trust your new or used vehicle will be in good hands. The clean and modern Logan auto repair and service workshop is equipped with the latest diagnostic equipment, with staff receiving ongoing training to ensure their skills are kept up to date with the latest industry developments. The fully qualified mechanics service most makes of cars, 4WDs and light commercial vehicles. They specialise in logbook servicing and general servicing and maintenance, as well as safety certificates, brake and clutch repairs, cooling system repairs, automatic transmission servicing, steering and suspension repairs, batteries and pre-purchase inspections. All parts and lubricants used meet or exceed OEM standards.

But wait, there's more. Steve Sorensen Mechanical can also lend a hand with pre-purchase inspections for those looking to buy a car. With their trained technicians running an eye over your potential purchase before giving you some open and honest feedback, they could save you from thousands of dollars of anguish. The team strongly encourages you to undertake a pre-purchase vehicle inspection before agreeing to buy a car, reminding you that a current Safety Certificate only means a vehicle is safe to drive on the road; it does not tell you a vehicle’s service history or any upcoming costs.

If you're looking for a reliable Logan auto service and repair shop where the staff are just as passionate about your car as you are, look no further than Steve Sorensen Mechanical.