Finding the right mechanic is the key to staying on the road

In an era when few people understand their vehicle’s workings, it pays to know how to find the right local auto repair shop to keep you up and running.

With more than 30 years experience in the business, Browns Plains auto shop owner Steve Sorensen knows that finding the right mechanic can be as important as finding the right doctor. Steve, who runs Steve Sorensen Mechanical, has gained a reputation as an honest and hard-working tradesman and businessman. He knows what it takes to win customers and keep them coming back.

So, what sets local auto repair workshops like Steve’s apart from the rest? And when should you call upon your local mechanic? It’s a good idea to start looking around for an auto shop before you actually need one. You are more likely to make reasonable and sound decisions when not faced with the stressful situation of a broken down car in need of urgent repairs.

Check the phone directory for a listing of local auto repair shops and ask family and friends for recommendations. A business bustling through word-of-mouth recommendations usually has a sterling reputation for a reason. Don’t be afraid to visit the workshop and chat to the staff about the business and what it offers. Is the workshop clean and orderly? What equipment is available and how up-to-date is the technology? Are the mechanics willing to take the time to answer questions and talk to you about your car and any repairs in terms you will understand?

Ask about parts. Some mechanics only use factory parts, others use aftermarket parts. Both come with a different price tag, so ask the mechanic their preference and why. While you’re at it, ask about warranty? A great mechanic has no problem backing up their work with a warranty or guarantee.

Look for signs of professionalism in the customer service area such as awards and ratings, as well as evidence of qualified technicians in the form of certificates and diplomas.

Test drive the local auto repair shop you’re leaning towards. Bring your car in for something minor such as an oil change or tyre rotation before you commit to a complete overhaul. This will help you gain a better feel for the quality of the shop’s work and how staff treat their customers.

Finally, reward good service with repeat business. Your local auto repair shop will appreciate the feedback and you will both reap the rewards of establishing a mutually beneficial relationship between mechanic and customer.